Grievance Redressal Policy

At Foreverblossoms, we are dedicated to offering a reliable and hassle-free shopping experience. We prioritize fairness, transparency, and prompt resolution of all customer concerns. This policy ensures grievances are managed professionally, quickly, and in compliance with applicable laws.

Definition of a Grievance

A grievance refers to any complaint, concern, or dissatisfaction related to men and women’s accessories purchased from our platform. Common examples include:

• Defective or poor-quality products
  
   
• Incorrect, delayed, or failed deliveries
  
   
• Payment or transaction-related issues
  
   
• Difficulties with returns, exchanges, or refunds
  
   
• Concerns regarding customer support services
  
   
• Requests for clarification on our policies

How to Submit a Grievance

To file a grievance, follow these steps:

• Access Help Centre/Contact Page: Visit the “Help Centre” or “Contact Us” section on our website or mobile app
  
   
• Select Category: Choose the option that best fits your concern
  
   
• Provide Details: Enter your Order ID, explain the issue clearly, and attach any supporting photos or documents
  
   
• Submit: Our support team will review your submission and respond accordingly

Escalation to the Grievance Officer

If your grievance remains unresolved or you are not satisfied with the initial response, you may escalate it to our Grievance Officer:

• Escalation is in accordance with the Information Technology Act, 2000, and other relevant laws
  
   
• The Grievance Officer ensures fair handling and oversees escalated cases
  
   
• Contact the Grievance Officer at: commercefoxtechnologiespvtltd@gmail.com

Grievance Resolution Process

• Acknowledgement: You will receive confirmation of receipt via email within 48 hours
  
   
• Tracking ID: A unique reference number will be provided to track your grievance
  
   
• Resolution Timeline: Our team, along with the Grievance Officer, aims to resolve issues within 7 working days or as required by law
  
   
• Regular Updates: You will receive progress updates through your registered contact information

Closure of a Grievance

A grievance is considered resolved if:

• A satisfactory solution has been provided by the support team or Grievance Officer
  
   
• No response is received from you within a reasonable timeframe after a proposed resolution
  
   
• A final decision has been communicated according to our policies and legal requirements

Contact Information

For assistance, questions, or to file a grievance, please contact us at: commercefoxtechnologiespvtltd@gmail.com